“Kraft” in translation from German means “strength”. It seems that the manufacturer hints at the power and the famous German quality. This is actually a Russian brand. It belongs to the company Lebedinsky Trading House. We will find out what guarantees for domestic washing machines Kraft gives.
Where to contact for warranty issues?
The manufacturer has its own website, which lists all the advantages of the Kraft technique. But, unfortunately, the page, pathetically called the “Warranty Section”, is primordially blank. But on the site there are several forms of communication. Here you can contact the consultant by phone: 8 (800) 200-79-97, or fill out the form and send a question.
On the website of the Kraft company, each user can quickly find the address of the nearest service center - these are authorized workshops authorized by the manufacturer to carry out warranty repairs. In a special form, you must enter the name of the region and indicate the type of equipment, in our case, a washing machine. And after a second, the user receives the address and phone number of the nearest service.
What are the warranty conditions?
Kraft, as befits a responsible manufacturer, agrees to repair or replace components if it becomes clear that the fault occurred due to his fault. Written conclusions about the causes of malfunctions are made by service center specialists.
To get access to a free repair, the owner of the washing machine must have a warranty card on hand - its seller fills out and issues it at the time of purchase. This document is a form in which blank fields must be filled.
The following fields are required:
- Date of sale. If it does not exist or if the coupon is lost, then the warranty period is calculated from the date of manufacture.
- The serial number of the item.
- Signature of the seller.
- Stamp seller.
To access free service within 1 year, indisputable evidence is needed that the warranty has not yet expired. Having the right filled coupon in your hands, you are more likely to quickly receive free service. True, the warranty applies only to damage in which the manufacturer is to blame - factory defects, poor-quality assembly or materials.
Warranty obligations "Kraft" - one year from the date of production. But no more than three years from the same date. The service life of the AGR of this brand is 5 years. This is a little compared with European brands, Italian and German cars are designed for 10 years or more.
Non-Warranty Cases
The warranty does not apply to installation and periodic maintenance - cleaning, etc. Situations in which the device cannot be repaired for free if it is defective due to:
- mechanical, thermal, chemical damage;
- improper operation, accident;
- third party interventions;
- natural disaster;
- objects getting inside the tank;
- damage to animals;
- repair carried out by the owner independently or by a third-party workshop;
- deviations in power grids;
- power supply greater than that provided by the manufacturer;
- commercial use.
The seller has the right to conduct a technical examination within the time period established by law. It guarantees free troubleshooting if the user has complied with the operating rules and warranty conditions.